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Frequently Asked Questions (FAQ)
Welcome to Zellora's FAQ page. Here are answers to the questions our customers ask most often. If you need additional assistance, our support team is always happy to help.
1. How long does delivery take?
Orders are typically delivered within 3–7 business days, depending on your location. Delivery times may vary during sales or holidays.
2. Do you offer Cash on Delivery (COD)?
Yes! We offer Cash on Delivery (COD) across most locations in Pakistan.
3. How can I track my order?
Once your order is shipped, you'll receive tracking details so you can monitor your delivery status.
4. What is your return and exchange policy?
If you receive a damaged or incorrect product, please contact us within 7 days of delivery. We'll guide you through the return or exchange process.
5. Are your products original?
Yes. At Zellora, we carefully select quality products to ensure excellent craftsmanship and customer satisfaction.
6. Which payment methods do you accept?
We accept:
- Cash on Delivery (COD)
- Bank Transfer
- EasyPaisa
- JazzCash
- Debit/Credit Cards (if available)
7. Can I cancel my order?
Yes. Orders can be cancelled before they are shipped. Once dispatched, cancellation may not be possible.
8. How do I contact customer support?
You can contact our customer support through our Contact Us page or by using our official WhatsApp, email, or social media channels.
9. Do you deliver all over Pakistan?
Yes, we deliver to most cities and towns across Pakistan.
10. Is my personal information secure?
Absolutely. Your personal information is kept secure and used only for processing your order according to our Privacy Policy.