Shipping policy

Shipping Policy

Last Updated: 07/06/2026

At ZELLORA, we are committed to delivering your orders safely and on time. Please read our shipping policy below.

Order Processing

All orders are processed within 1–2 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a confirmation message with tracking details (if available).

Delivery Time

Estimated delivery times are:

Major Cities: 2–4 business days
Other Cities & Remote Areas: 3–7 business days

Please note that delivery times may vary during holidays, sales, or due to unforeseen courier delays.

Shipping Charges

Free Shipping on orders above PKR [Your Amount].
A standard shipping fee of PKR [Your Amount] applies to orders below the free shipping threshold.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) across most locations in Pakistan. Availability depends on the courier service in your area.

Order Tracking

Once your order is dispatched, you will receive tracking information via SMS, email, or WhatsApp (where applicable).

Delivery Attempts

Our courier partner will attempt delivery up to 2–3 times. If the order remains undelivered due to customer unavailability or incorrect address details, it may be returned to us.

Incorrect Shipping Information

Please ensure your shipping address and contact number are correct before placing your order. ZELLORA is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.

Delayed Deliveries

While we strive to deliver every order on time, delays may occur due to weather conditions, public holidays, strikes, or other circumstances beyond our control.